Start with a free assessment. Go deeper when it matters.
Every survey gets a free quality assessment. Go deeper only when it's worth it — and if your report falls short, choose the support package that matches the outcome you want.
Free Assessment
A quick, honest snapshot of your survey's quality.
£0
- Overall quality score
- Sample of findings revealed
- Basic risk summary
Full Analysis
Everything we found in your report, explained in plain English.
One-off per report
- All findings revealed and explained
- Severity ratings and next steps
- Questions to ask your surveyor
- Downloadable PDF summary
- Complaint support notes
Membership
For buyers comparing several properties, or professionals.
Monthly or annual
- Unlimited full analyses
- All uploads unlocked automatically
- Survey history in one dashboard
- Priority processing
If your report falls short, we'll back you up
When your analysis flags genuine shortfalls, you can raise it with your surveyor — and we'll support you all the way. Choose the package that matches the outcome you want.
Resolution Letter
For a correction, apology or goodwill gesture
When the issues are real but modest, a well-put complaint usually gets a constructive response.
- Professionally drafted complaint letter
- Your analysis findings cited in full
- The standards your report should meet
- Guidance on next steps if unanswered
Refund Request Pack
For some or all of your survey fee back
A structured, evidence-led case for a fee refund, built directly on your report's documented shortfalls.
- Everything in Resolution Letter
- Structured refund case document
- Shortfalls mapped to the service you paid for
- Escalation template if the first answer is no
Full Claim Support
For serious failures that affected your purchase
When a report has seriously let you down, we prepare everything you need to escalate formally.
- Everything in Refund Request Pack
- Complete evidence bundle
- Formal complaint pathway, step by step
- Ombudsman and professional-route guidance
Complaint support packages become available once your full analysis has flagged genuine shortfalls in your report. SurveyChecker is here to help you understand and verify your survey, not to catch surveyors out — where your report is good, we'll tell you that clearly. Our support helps you raise fair, evidence-based concerns; it is not legal advice.